How to pay
- Open the event and fill in the registration form. The amount due is shown for the number of tickets you choose.
- Pay by EFT into the bank account shown on that event's page. The banking details can be different for each event, so always use the ones on the event page.
- Use your full names as the payment reference. This is mandatory, so we can match your payment to your registration.
- Upload your proof of payment (a PDF, photo or screenshot) on the same form and submit.
We never ask for card details, and we'll never ask you to pay into a different account by phone, WhatsApp or email. If anyone does, please don't pay. Let us know through the contact form.
Verification
As soon as you submit, we email you to say we've received your details and that your payment is being verified. Your seat is held while we check. This usually takes one to two working days.
Once your payment is verified, you'll receive a second email confirming your seat, with your ticket reference and a calendar invite. Please show your reference (or your name) at the door.
If we can't match your payment
If we can't find your payment, for example because the reference or amount doesn't match, we'll email you to explain and help you sort it out. Simply reply to that email with the correct proof of payment.
Refunds and changes
- If we cancel an event, we'll refund you in full by EFT within 7 working days.
- If you can't make it, let us know as soon as possible. You're welcome to transfer your ticket to someone else. Just tell us their name. Refunds for cancellations by attendees are at the church's discretion, and depend on costs already committed for the event (like venue, catering or transport).
- If you paid too much, we'll refund the difference.
To ask for a refund or a transfer, use the contact form and include your ticket reference.
Your proof of payment
Proofs of payment are stored securely and only seen by the leaders who verify payments. See our privacy policy.